Refund policy
Important activation rule: Opening the package by itself does not make a device ineligible for a voluntary return. However, once a device is first activated, registered to a Notari account, or paired with a phone, it is no longer eligible for the voluntary 30-day return described below—even if it is later unpaired, deregistered, or factory-reset. This rule does not limit remedies for a defective or incorrectly shipped product or rights that cannot be waived under applicable law.
1. Scope
This Return and Refund Policy applies to products and digital offerings purchased directly from Notari Labs Inc. ("Notari Labs," "Notari," "we," "us," or "our") through notarilabs.com or a Notari-operated application in the United States. Purchases made through Amazon, an app store, an authorized reseller, or another third-party sales channel are governed by that channel’s return and refund rules, except to the extent the Notari Limited Warranty or applicable law provides otherwise.
2. Voluntary 30-Day Hardware Return
You may request authorization to return an eligible hardware product within 30 calendar days after the date it is delivered to you. A return request must be sent to support@notarilabs.com before the 30-day period expires. Do not send a product back without a return merchandise authorization (RMA) and the return instructions provided by Notari.
To qualify, the product must not have been activated, registered to a Notari account, or paired with a phone. It must also be returned with its original components, accessories, manuals, packaging, promotional items, and proof of purchase and must be free from damage, scratches, alterations, excessive wear, or missing parts. Opening the package solely to inspect the product does not by itself disqualify it.
Authorization does not guarantee a refund. We inspect returned products before approving a refund. Return instructions will state the shipping deadline, ordinarily 10 business days after authorization. We may reject a late, unauthorized, ineligible, or materially incomplete return.
3. Return Shipping, Original Shipping, and Deductions
- For a voluntary return that is not caused by our error or a confirmed defect, you are responsible for return shipping, tracking, insurance, and risk of loss until the return reaches the address in our instructions.
- Original delivery charges and expedited-shipping charges are not refundable for a voluntary return, except where required by law.
- We do not charge a restocking fee for a complete, undamaged product that meets this Policy. If applicable law permits, we may make a reasonable deduction for diminished value, damage, missing components, missing promotional items, or costs required to restore the product to a resaleable condition.
- For an item that arrived damaged, was shipped incorrectly, or has a defect we confirm, Notari will provide or reimburse reasonable standard return shipping within the United States.
4. Items Not Eligible for Voluntary Return
The following are final sale and are not eligible for a voluntary return or refund, except where required by law or expressly stated otherwise:
- a device that has been activated, registered to a Notari account, or paired with a phone;
- consumables and opened accessories;
- gift cards and stored-value products;
- free gifts, promotional items, and items provided without charge, unless returned with the qualifying purchase when requested;
- personalized, engraved, customized, or made-to-order products;
- products marked "Final Sale" before purchase; and
- digital products described in Section 7.
5. Damaged, Incorrect, or Unusable Products
Please inspect your order promptly. Contact support@notarilabs.com within 7 calendar days after delivery if an item arrives damaged, is not the item ordered, is missing material components, or cannot be used on arrival. Include your order number, a description, and reasonably requested photographs or diagnostic information. The 7-day notice period helps us investigate shipping issues and does not shorten any nonwaivable warranty or statutory right.
If we confirm the problem, we may repair or replace the item, provide missing components, or issue a refund, as appropriate. Problems reported after 7 days may be handled under the One-Year Limited Warranty.
6. Refund Processing
If a refund is approved, we issue it to the original payment method, ordinarily within 5–10 business days after approval. Your bank, card issuer, PayPal, app store, or other payment provider may require additional time to post the credit. We are not responsible for a financial institution’s processing delay. If the original payment method is unavailable, we may use another lawful refund method.
7. Subscriptions, Minute Packs, AI Token Packs, and Digital Credits
Monthly and annual subscriptions, minute packs, AI token packs, and other digital entitlements or usage credits are final sale and nonrefundable once purchased, including unused entitlements. Exceptions apply only where required by law, under controlling Apple App Store or Google Play rules, for a verified duplicate or unauthorized charge, or for a material service failure caused by Notari that we confirm and cannot reasonably remedy.
Canceling a subscription stops future renewal charges; it does not refund the current billing period. Unless law or the applicable sales channel requires otherwise, you may use the remaining subscription benefits through the end of that paid period, and no prorated refund is provided. See the Terms of Service for cancellation methods.
8. Free Trials
A Notari free trial does not automatically convert into a paid subscription. If we later offer a different trial structure, we will clearly disclose its payment and renewal terms and obtain any consent required by law before charging you.
9. Preorders
You may cancel a preorder for a full refund at any time before it ships. After shipment, the ordinary eligibility rules in this Policy apply. An estimated release or shipment date is not a guarantee and may change. We may cancel a preorder and issue a full refund if we discontinue the item or cannot fulfill the order.
10. Exchanges
We do not guarantee direct exchanges for voluntary returns. We may ask you to return an eligible item for a refund and place a new order. Confirmed defective or incorrectly shipped items may be replaced at our option.
11. Mandatory Rights
This Policy provides contractual rights in addition to rights that may arise under applicable law. Nothing in this Policy excludes, restricts, or waives a consumer right or remedy that cannot lawfully be excluded, restricted, or waived.
12. Contact
Return and refund requests: support@notarilabs.com. We will provide the applicable return address only after authorization; do not return products to our registered business address unless instructed.
United States
Effective date: August 12, 2026
Company: Notari Labs Inc.
Website: notarilabs.com
Contact: support@notarilabs.com